Purchase Policy & Warranty

Last updated: October 12, 2026

Hi, we're John and Mimi. Thanks for shopping with us. We want you to know exactly what to expect, so here's everything in one place.

Brand-new, factory-sealed

Every mattress and base we sell is brand-new and ships sealed, straight from the factory to your door. Nothing is a floor model, refurbished or returned.

Manufacturer warranty

Your purchase comes with the manufacturer's limited warranty:

• Mattresses and mattress packages: 10-year limited warranty
• Adjustable bases: 10-year limited warranty (full coverage in year 1)
• Bed frames and foundations: 1-year limited warranty
• Mattress and pillow protectors: 5-year limited warranty
• Pillows: 3-year limited warranty (Dual Air models: 1-year limited)

If you think something is defective, send us your order number and a few photos. We'll handle the claim with the manufacturer for you. Covered defects are repaired or replaced. See our Warranty page for details.

Your new mattress needs a little time

Mattresses arrive compressed and rolled. Unbox it on the bed base, cut the plastic carefully, and give it time to breathe. It is usable within a few hours, and full expansion takes up to 72 hours. A light "new" smell for a day or two is normal. It can take a few weeks for your body to get used to a new mattress.

Please check your delivery

Your order ships free by FedEx. When it arrives, take a quick look at the boxes. If anything is damaged or missing, take photos of the box and the product, keep the packaging, and text us within 48 hours. We'll work with FedEx and take care of it for you. You won't have to deal with it alone.

Changing or cancelling an order

Changed your mind about size or model? No problem, as long as the order hasn't shipped yet. Call or text John at 818-924-3744 as soon as you can and we'll update or cancel it.

About returns

Everything ships directly from the factory, and mattresses are vacuum-compressed. Once one is opened it can't be resealed or resold. Because of that, we can't accept returns or offer refunds on items once they've shipped, and we don't offer a sleep trial. Keeping return costs out of our prices is part of how we keep them low.

If something isn't right

We're a small family business and we care about every customer. If something isn't right, call or text John at 818-924-3744 (6 AM to 9 PM Pacific) or email john@mimijohn.com. We'll do everything we can to make it right.

Not sure yet? Ask first

Tell John how you sleep and he'll give you an honest recommendation. You can also try the 1-minute Mattress Finder or the Help me choose form.

MimiJohn LLC · Los Angeles, CA · 818-924-3744 · john@mimijohn.com
This policy does not limit any rights you have under applicable law.
See also: Shipping · Warranty