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Shipping Policy

Home Shipping Policy

Shipping Policy

Last updated: September 30, 2026

Thank you for shopping with MimiJohn LLC (mimijohn.com). This page explains how and when your order ships. Questions? Call or text John at 805-617-6878 (6 AM to 9 PM Pacific) or email help@mimijohn.com.

Where we ship

We ship anywhere in the United States, including Alaska and Hawaii. For P.O. box or APO/FPO addresses, please contact us before you order.

Shipping cost

  • Shipping is included in our prices. All orders ship by FedEx, and there is no separate shipping charge at checkout.
  • White Glove in-home delivery and setup: Available on select items. Contact us for a quote.

Order processing

Orders are typically processed within 1 business day (Monday through Friday, excluding holidays). You will receive tracking information by email once your order ships.

Delivery time

Most orders arrive within about 3 business days after they ship. Delivery to Alaska, Hawaii, and remote or rural areas may take longer. If a product page shows a different delivery estimate for that item, the product page estimate applies. Delivery times are estimates, not guarantees.

FedEx generally does not deliver items over 50 lbs on Saturdays. Those items arrive on the next business day.

How your items arrive

  • Mattresses are compressed and rolled into a box. After you unbox your mattress, it can take up to 72 hours to fully expand to its original shape. You can sleep on it right away, and your body heat and movement will help it expand faster.
  • A new memory foam mattress can have a mild, non-toxic “new” smell for a couple of days. We suggest letting it air out for at least 24 hours before putting sheets on it.
  • Adjustable bases fold in half and ship in a box. Setup takes no tools.
  • Bed frames ship in one box and are easy to assemble.

Delivery and signature

FedEx delivers to your door, and no signature is required. Please be home to accept and inspect your delivery, or arrange for someone to do so. MimiJohn LLC is not responsible for orders that are lost or stolen after the carrier confirms delivery.

Damaged or missing items

Please inspect your delivery as soon as it arrives. If anything is damaged in shipping or a box is missing, contact us within 48 hours of delivery with your order number and photos of the damage, including the shipping box and the product. Please keep all packaging until we have reviewed your report. Do not send anything back without contacting us first.

Order changes and cancellations

You may cancel or change your order until it ships. Please contact us right away by phone/text at 805-617-6878 or email help@mimijohn.com. Once an order has shipped, it cannot be cancelled. See our Refund & Returns Policy.

Mattress recycling fees

State-mandated mattress recycling fees (California, Connecticut, and Rhode Island) may apply to mattresses and box springs shipped to those states. To find a free drop-off location for your old mattress, visit byebyemattress.com.

Questions

John answers personally by text or call, 6 AM to 9 PM Pacific, usually within 30–40 minutes.

MimiJohn LLC · Los Angeles, CA
Phone/Text: 805-617-6878
Email: help@mimijohn.com

See also: Refund & Returns Policy · Warranty